Service Level Agreement of Saving Web Hosting

SavingWebHosting - Service Level Agreement

THIS SERVICE LEVEL AGREEMENT APPLIES TO All OF SAVINGWEBHOSTING'S PACKAGES.

Uptime Guarantee

We make sure that our customers are fully compensated in the unlikely event that you should experience downtime while using our services. Our uptime guarantee is designed on a sliding scale in order to compensate you according to the level of outage. If the service is unavailable due to a non planned total outage for more than 3.3%, we will refund 100% of the service fee for that month (i.e. 1/12th of the annual fee paid).

There are no hidden charges

The price you see is the price you pay. With SavingWebHosting there are no hidden charges.

There are no transfer or release fees

We will not charge you to move your domain(s) away from our service should you desire to do so. You are not "stuck" in a contract with us and can leave with your domain name at any time.

Ownership

You are the registered legal owner of the domains you buy - not us. This means that you have ultimate control over your domain names and the domain names are yours to use as you wish.

Bandwidth

The bandwidth (data transfer) available with your SavingWebHosting account each month is the amount you have chosen to purchase. Very few users ever exceed the allowance they have purchased. However if you need to you may upgrade your account free of charge at anytime. You may either upgrade to the next plan or you may purchase additional bandwidth $2.00 / 500 MB .

No advertising

We will never put advertisements or pop-up windows on your websites. Some competitors, though we will not mention who they are, place unsightly advertisements for their company all over your website. However if you have received a free plan from us we do ask that you place a text hyperlink in the footer of your site.

We will not pass or sell your private information to anyone else and it is stored securely. Our ordering process links securely with 2CheckOut which means that your credit card details are not stored in any form. Please see our privacy policy for full details on our privacy policy.